Support
We're here to help. If you have questions, feedback, or run into any issues, please get in touch.
Contact us
Email us at:
[email protected]We typically respond within 1–2 business days.
How the app works
Slowary helps you learn languages by reading short stories. Stories are organized by level (A1 to C2) so you can read at your current ability. Tap any word to see its translation. Your reading progress, lookups, and vocabulary tracking sync across your devices when you're signed in.
You can browse stories by level, continue where you left off, and review your reading history. Premium access unlocks the full story library.
Common issues
Login problems — Sign in with Apple or email. Make sure you're using a stable internet connection. If Sign in with Apple fails, try again or use the email option. Ensure you're not blocking required permissions.
Subscriptions & restore purchases — See the Subscription help section below.
Content not loading / access denied — Check your connection and that you're signed in. For premium stories, ensure your subscription is active (Settings → Restore Purchases). Restart the app if content doesn't load.
Crashes or freezes — Force-quit the app and reopen it. Ensure your device has the latest iOS. If it persists, email us at [email protected] with your device model and what you were doing when it crashed.
Subscription help
How to restore purchases — Open the app, go to Settings, and tap Restore Purchases. If your subscription is still active with Apple, premium access will be restored.
Premium didn't unlock — First, tap Restore Purchases in Settings. Wait a few seconds. If it still doesn't work, check that you're signed in with the same Apple ID you used to subscribe. You can also check in iOS Settings → Apple ID → Subscriptions to confirm the subscription is active.
Manage or cancel subscription — Subscriptions are managed by Apple. Go to Settings → [your name] → Subscriptions (or Settings → Apple ID → Subscriptions) on your iPhone or iPad. Select Slowary to view, change, or cancel your subscription.
Account & data
Delete account — In the app, go to Settings → Delete Account. You can also email us at [email protected] and we will process your deletion request.
Request data deletion — Email [email protected]. We will delete or anonymize your personal data unless we must retain it by law. We aim to complete requests within 30 days.